Are rideshare and taxi trips covered by CTP insurance?

Yes, rideshare and taxi vehicles are registered motor vehicles and carry compulsory CTP insurance, so passengers injured in an accident can generally access the scheme in a similar way to passengers in any other car. The specifics depend on the circumstances, so it is worth checking SIRA.

Does it matter that I booked the trip through an app?

The booking platform can add extra factors to how a claim is handled, though the underlying CTP insurance still attaches to the vehicle. This is a question best directed to SIRA or a solicitor, while we focus on your medical assessment.

Should I keep my trip receipt or booking details?

It is a good idea to keep records such as trip details, receipts and driver information where you can, as these can support your claim later. We can guide you on what documentation tends to be useful.

How soon should I get my injuries assessed after a rideshare accident?

It is best to arrange an assessment as soon as you can, even for injuries that seem minor at first. We can assess you by telehealth or in person where appropriate and begin documenting your injuries promptly.

Claim scenarios

Injured as a Passenger in a Rideshare or Taxi

General guidance and telehealth support for passengers injured in a rideshare or taxi accident in NSW.

Book an appointment (02) 7238 7379

A passenger's view from the back seat of a right-hand-drive car on a coastal road

Overview

Rideshare services and taxis are a common way to get around, and being injured as a passenger in one can leave you unsure of how a claim works when a commercial driver and a booking platform are involved, on top of the usual stress of an accident. Rideshare and taxi vehicles are registered motor vehicles and carry CTP insurance, just like private cars. This page explains, in general terms, what being injured as a rideshare or taxi passenger can mean for accessing medical care in NSW.

Key points

Rideshare and taxi vehicles are registered and carry compulsory CTP insurance
Passengers can generally access the scheme in the same general way as in any other car
The involvement of a booking platform can add extra factors to consider
Keeping records such as trip details and receipts can be useful
Check SIRA and consider legal advice for your specific situation

Your situation

Work out where you stand

Start the check (02) 7238 7379

How we help

CTP Doctor is a medical service, not a law firm. We focus on the medical side, assessing your injuries by telehealth across NSW, or in person where appropriate — your doctor confirms which suits your injury — providing the certification the scheme requires, and documenting the impact on your work and daily life. Where appropriate, we coordinate physiotherapy, psychology and exercise physiology to support your recovery. Legal questions about how a booking platform or commercial arrangement affects your claim are best directed to SIRA, and if you would like to speak with a solicitor, we can introduce you to an independent solicitor — no referral fees, no arrangement between us, the choice is yours.

What this means

As registered motor vehicles, rideshare and taxi vehicles carry compulsory CTP insurance, and passengers injured in an accident may be able to access certain defined benefits under the scheme in the same general way as passengers in any other car. Additional factors, such as whether another vehicle was involved or how the booking platform is structured, can affect the details of a claim. These rules are specific and can change, so it is important to check SIRA and consider seeking legal advice. This is general information only and not advice about your particular claim.

This is general information, not legal advice — for the scheme rules check SIRA, and for legal questions speak to a solicitor.

Frequently asked questions

Next step

See a CTP doctor about it

Often seen within the week. Telehealth across NSW, or in person where appropriate. No claim number needed to start.

Book an appointment (02) 7238 7379