Question 1

What is a CTP claim?

Accepted Answer

It is how injured people access treatment and statutory benefits after a NSW motor vehicle accident. See our CTP Claims hub for detail.

Question 2

Who can make a CTP claim?

Accepted Answer

Drivers, passengers, pedestrians, cyclists, and motorcyclists hurt in an MVA are often eligible. Fault affects duration and type of benefits — read SIRA for your case.

Question 3

Can I claim if the accident was my fault?

Accepted Answer

Many statutory benefits are still available. Duration rules differ from not-at-fault claims.

Question 4

Does CTP cover car damage?

Accepted Answer

No. CTP is for injury-related entitlements.

Question 5

How long do I have to make a CTP claim?

Accepted Answer

You should lodge your claim as soon as possible. There are time limits under the NSW CTP scheme, and delays can affect your entitlements. Check SIRA's current guidelines for the specific deadlines that apply to your situation.

Question 6

What if I don't know which insurer to contact?

Accepted Answer

The CTP insurer is determined by the registration of the vehicle at fault. If you are unsure, SIRA has a tool on their website to help you identify the correct insurer. You can also ask us at your appointment and we can help point you in the right direction.

Question 7

Can I claim if I was a passenger?

Accepted Answer

Yes. Passengers are eligible for CTP benefits regardless of who was at fault in the accident. You lodge your claim with the CTP insurer of the vehicle you were travelling in.

Question 8

What does CTP Doctor do?

Accepted Answer

We look after people injured in motor vehicle accidents: CTP doctors, Certificates of Fitness, and coordinated physio, psychology, and exercise physiology.

Question 9

How does it work?

Accepted Answer

We handle the admin and paperwork so you can focus on getting better. Eligibility depends on your claim — book in and we walk you through it.

Question 10

What should I bring?

Accepted Answer

ID, claim details if you have them, police event number, accident details, prior scans, and a list of medications.

Question 11

How does the admin side work?

Accepted Answer

We take care of the paperwork, treatment approvals, and coordination so you can focus on your recovery.

Question 12

Do you cover all of NSW?

Accepted Answer

We see patients from across NSW. If you are outside the Sydney metro area, get in touch and we can discuss how to make it work for your situation.

Question 13

What is a Certificate of Fitness?

Accepted Answer

The main medical form used to document injury, capacity, and treatment after a crash. Our doctors complete it in the correct format.

Question 14

Can I see a psychologist under CTP?

Accepted Answer

Yes, when clinically indicated and approved as part of your CTP pathway.

Question 15

How long does treatment last?

Accepted Answer

It depends on the nature and severity of your injuries. Some people recover within a few weeks of treatment, while more complex cases may require several months of coordinated care. Your treating team will give you an estimate early on and adjust as you progress.

Question 16

Can I choose my own physio or psychologist?

Accepted Answer

Yes. Under the NSW CTP scheme you generally have the right to choose your own treating providers. If you already have someone you trust, that is fine. If not, we can coordinate referrals to experienced practitioners who understand the CTP process.

Question 17

What is exercise physiology?

Accepted Answer

Exercise physiology focuses on structured, supervised exercise programs to rebuild strength, endurance, and functional capacity. It is particularly useful for people returning to physically demanding work or those who have become deconditioned after an accident. An exercise physiologist designs a graded program tailored to your recovery goals.

Question 18

How long does an appointment take?

Accepted Answer

A first appointment is usually 30 to 45 minutes. This gives the doctor enough time to take a full history, examine you, and explain the next steps. Follow-up appointments are typically shorter — around 15 to 20 minutes.

Question 19

How quickly can I get an appointment?

Accepted Answer

We try to see new patients as soon as possible. Availability varies, but in most cases we can arrange an appointment within a few days. Book online or call us and we will find the earliest available time.

Question 20

What if I need to cancel or reschedule?

Accepted Answer

Let us know as early as you can so we can offer the slot to someone else. You can cancel or reschedule through our booking system or by calling us directly.

Question 21

Do I need a referral?

Accepted Answer

You do not need a referral to see a CTP doctor. For allied health services like physiotherapy, psychology, or exercise physiology, a referral from your treating doctor is generally required as part of the CTP approval process.

Frequently Asked Questions

About CTP claims

About CTP Doctor

Treatment

Booking & appointments

Getting started

Appointments & telehealth

Certificates & paperwork

Treatment & allied health

Payments & entitlements

Disputes & legal help

Time limits

For solicitors & paralegals

Book an appointment and we'll walk you through it

Frequently Asked Questions

What is a CTP claim?

Who can make a CTP claim?

Can I claim if the accident was my fault?

Does CTP cover car damage?

How long do I have to make a CTP claim?

What if I don't know which insurer to contact?

Can I claim if I was a passenger?

What does CTP Doctor do?

How does it work?

What should I bring?

How does the admin side work?

Do you cover all of NSW?

What is a Certificate of Fitness?

Can I see a psychologist under CTP?

How long does treatment last?

Can I choose my own physio or psychologist?

What is exercise physiology?

How long does an appointment take?

How quickly can I get an appointment?

What if I need to cancel or reschedule?

Do I need a referral?

How do I start the process with CTP Doctor?

Do I need a CTP claim number before I can book an appointment?

What actually happens at my first appointment?

Can I be assessed if my claim hasn't been accepted yet?

What information should I have ready when I call?

Will my appointment be online or in person?

What do I need for a telehealth appointment to go smoothly?

Can I move between telehealth and in-person appointments?

Can people outside Sydney access CTP Doctor?

What if my internet connection drops mid-appointment?

What is actually included on a Certificate of Fitness?

How often will I need an updated certificate?

Can you send my certificate straight to my insurer?

What if I disagree with something on my certificate?

Do I need to bring paperwork from my GP as well?

What allied health services does CTP Doctor coordinate?

Who decides what treatment I actually need?

Do I need approval before I can start physiotherapy?

What happens if my treatment doesn't seem to be helping?

Can I get mental health support through my CTP claim?

What benefits can I access through my CTP claim?

Do I have to pay for my appointments out of pocket?

Will physiotherapy and other allied health treatment be covered?

How are my entitlements worked out?

Does returning to work affect my entitlements?

What can I do if the insurer disputes my claim?

Can CTP Doctor help me find a solicitor?

Can you give me legal advice about my claim?

Can I get a copy of my own medical records?

What is an independent medical examination and do I need a solicitor for it?

What time limits apply to a CTP claim?

What happens if I miss a claim time limit?

Do time limits differ for pedestrians or cyclists?

Is there a time limit on how long I can keep receiving treatment?

What if I've only recently realised I was injured in the accident?

How do I refer or book a client in for an assessment?

What kinds of reports can you provide for a client's claim?

Can you provide an updated certificate for a client already in treatment with you?

Do you liaise directly with the insurer on a client's file?

How quickly can you see a client I refer to you?

Book an appointment and we'll walk you through it