See a CTP Doctor: Your First Appointment

Your first appointment is about understanding what hurts, how the crash happened, and what you need to recover. Our CTP doctors take a structured history, examine you, and document everything properly.

We issue or update your Certificate of Fitness and outline a treatment plan. If you need physio, psychology, or exercise physiology, we coordinate referrals across your care team.

What to bring

Photo ID, claim details if you have them, police event number, any scans or letters from hospitals, and a list of medications.

What a CTP assessment covers

A CTP medical assessment is more detailed than a standard GP visit. The doctor needs to understand your injuries in full so they can document them clearly for your claim and plan the right treatment.

• A thorough physical examination of all affected areas — neck, back, shoulders, limbs, and neurological function where relevant.
• A detailed history of the accident, symptoms since the crash, and how your injuries affect daily life, work, and sleep.
• Review of any imaging (X-rays, MRI, CT scans) and hospital or emergency department records you bring.
• A working diagnosis for each injury, linked to the accident, which forms the clinical basis of your claim.

Your Certificate of Fitness

The Certificate of Fitness is a key CTP document. It tells your insurer what capacity you have for work right now — whether you are fully unfit, fit for modified duties, or fit with restrictions. It also records your injuries and expected treatment.

Your certificate needs to be accurate and up to date. If your insurer, employer, or rehabilitation provider asks about your work capacity, this is the document they rely on. We take time to get it right and explain it to you before you leave.

Follow-up appointments

Recovery is rarely a single visit. Most people need follow-up appointments so the doctor can track progress, update certificates, adjust medications, and respond to new symptoms or setbacks.

How often you need to come back depends on the severity of your injuries. For straightforward soft-tissue injuries it might be every few weeks. For more complex cases — fractures, surgery, persistent pain, or psychological injuries — reviews may be more frequent, especially early on.

Updated certificates are issued at each review so your insurer has current information about your recovery and capacity.

Coordinated care

When your recovery needs more than a doctor alone, we coordinate referrals to physiotherapy, psychology, and exercise physiology — all under the one roof where possible.

Your treating team shares information (with your consent) so that everyone is working towards the same goals. Your physio knows what your doctor has certified, your psychologist understands your physical limitations, and your exercise physiologist builds a program that fits your current stage of recovery.

This kind of coordinated approach tends to produce better outcomes and fewer delays with insurer approvals, because the clinical picture is consistent across all reports.