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Car accident doctor for the Tweed: CTP injury care

Near the Coolangatta border or out among the Murwillumbah cane fields, our CTP doctors assess crash injuries by telehealth and complete your Certificate of Fitness.

Book an appointment(02) 7238 7379

Last updated , 9 min read

An open two-lane country road curving through dry grass and gum trees in regional NSW

Our CTP doctors consult by telehealth with people anywhere in Tweed Shire. Being hurt on the M1 or Tweed Valley Way doesn't have to mean a long drive to be assessed. You might be in Banora Point, a beach street in Kingscliff or on a cane farm outside Murwillumbah. Either way, the first consultation records what the crash did to you and sets out the care you need. Our doctors complete the Certificate of Fitness your claim relies on and write a treatment plan, which can include physio, psychology and exercise physiology with our team. If a hands-on examination would be better, we'll talk through how to arrange one.

The shire runs from the border at Tweed Heads down the coast through Casuarina and Pottsville, then inland past cane fields to Uki and Tyalgum below Wollumbin. Passenger trains no longer run to Murwillumbah, where the old line is now a rail trail, so getting around means a car, a coach or a lift from someone. That makes appointments hard while you're sore, and harder again if you can't drive after the crash. With telehealth, reviews and updated certificates happen from home rather than after a trip along Kyogle Road or the valley roads into town.

On this page8 sections

Local road safety

Where people are hurt on the roads in the Tweed

Transport for NSW crash data shows that between 2020 and 2024, more than a thousand people were killed or injured in crashes on Tweed Shire roads. Among the places named most often are Banora Point, Tweed Heads and Tweed Heads South, where people live and shop. The local street that comes up most is Minjungbal Drive. Away from the main centres, Kyogle Road, Clothiers Creek Road and Tweed Coast Road recur. Riders stand out in the figures. Motorcycles were involved in about one in six crashes and bicycles in roughly one in thirteen. Their injuries tend to differ from those of people inside a car, which is worth knowing when you're assessed.

Crashes where someone was hurt in the Tweed, 2020 to 2024
YearCrashes where someone was hurtKilledSeriously injuredAll casualtiesAll recorded crashes (including tow-away crashes)
2020160356230217
2021163146197235
2022164751217242
2023162351201223
2024167540209256
2020 to 2024816192441,0541,173
Crashes where someone was hurt are police-reported crashes in which at least one person was killed or injured. All casualties counts everyone killed, seriously injured, moderately injured or with minor or other injuries. The last column, for context, also counts crashes where no one was hurt but a vehicle was towed away. Injury severities are as recorded in this police-reported dataset; Transport for NSW's hospital-linked serious injury statistics are a different, higher series.

Roads and streets with the most crashes where someone was hurt

  1. 1.Pacific Highway122 crashes
  2. 2.Tweed Valley Way79 crashes
  3. 3.Minjungbal Drive44 crashes
  4. 4.Kyogle Road38 crashes
  5. 5.Tweed Coast Road33 crashes

Localities where people were hurt most often

Localities as recorded by Transport for NSW. A crash near the council boundary can carry the name of a locality next door.

  1. 1.Tweed Heads South85 crashes
  2. 2.Tweed Heads78 crashes
  3. 3.Chinderah61 crashes
  4. 4.Banora Point61 crashes
  5. 5.Murwillumbah56 crashes

Road-user mix. Of the 816 crashes where someone was hurt in 2020 to 2024, 17% involved a motorcycle, 5% a pedestrian, 8% a bicycle, 5% a heavy vehicle and under 1% an e-scooter (a crash can involve more than one). Crashes in speed zones of 90 km/h or more made up 21% of the total.

Main roads through the Tweed

  • Pacific Motorway (M1)
  • Tweed Valley Way
  • Tweed Coast Road
  • Kyogle Road
  • Gold Coast Highway
  • Kennedy Drive

Source: Transport for NSW, NSW Road Crash Data 2020 to 2024 (open data). Casualty crashes by LGA of crash. View the dataset (opens in a new tab)

First steps

After a crash in the Tweed: getting checked and recorded

Two cars after a minor collision

Make sure everyone is safe, then get the other driver's name and registration. Check whether the car is registered in NSW or Queensland, since Queensland cars are common this close to the border. Where police didn't come out, contact them yourself and write down the event number. See a doctor soon, even if the soreness seems minor, so your injuries are on record from the start. A telehealth consultation with us can be set up from home. After a Kennedy Drive bump or a valley-road crash, the rego you noted matters, as claims go to the at-fault car's CTP insurer.

  1. Get safe, then get help

    Call 000 if anyone is seriously hurt or in danger. For police attendance when it isn't an emergency, the Police Assistance Line is 131 444.

  2. Report it and keep the event number

    Report the crash to police if anyone was hurt, a driver left the scene or a car was towed. Keep the event number: the claim form asks for it.

  3. Swap details and take photos

    Get names, phone numbers, licence details and registration plates from every driver, and witnesses' details before they leave. Photograph the scene when it's safe.

  4. See a doctor early

    Ideally within a day or two, even if you feel fine. Pain often builds over the following days. An early appointment records your injuries and starts your Certificate of Fitness.

  5. Which CTP insurer handles your claim

    You claim with the CTP (green slip) insurer of the vehicle most at fault, worked out from its registration. If that vehicle can't be identified, the claim may go to the Nominal Defendant.

  6. Lodge the claim form

    The form is the Application for Personal Injury Benefits, backed by your Certificate of Fitness. Our step-by-step lodging guide walks through it.

Time limits

A claim served within 28 days of the accident can have benefits backdated to the accident date. A common reference point for lodging is three months from the accident. Your circumstances can change the dates, so confirm yours with SIRA or a solicitor.

CTP injury care

Car accident injury care for the Tweed: your first appointment

A doctor with a tablet talking with a patient seated on an examination bench

Crash injuries don't always show on the day. Neck and back pain after a rear-end hit in Minjungbal Drive traffic can build over the following days. A rider who comes off on a bend on the way to Tyalgum may find shoulder, wrist or knee damage under the grazes. Being assessed early puts those injuries on record and links them to the crash, which is what the insurer looks for. At your first consultation, our doctor takes a history, checks what can be examined by video, completes your Certificate of Fitness and drafts a treatment plan. If you need physio, psychology or exercise physiology, our team can take it from there. The CTP insurer generally pays for treatment that is reasonable and necessary for your accident injuries; it decides what's approved, and its decisions can be reviewed.

Our CTP doctors see people injured in motor vehicle accidents across NSW. The first appointment does four jobs, and each one feeds the claim:

  1. A proper assessment

    The doctor takes a history of the crash, examines you and records a diagnosis for each injured area, including the ones that seem minor today.

  2. Your Certificate of Fitness

    The main medical document in a NSW CTP claim. It records your injuries, your capacity for work and what you can and can't do. The first one must come from a medical practitioner, and each one generally covers up to 28 days, so it's renewed as you recover. See what a Certificate of Fitness should include.

  3. A treatment plan

    What you need next, such as physiotherapy, psychology or exercise physiology, with clear reasons the insurer can act on.

  4. The records the insurer asks for

    Dated notes, referrals and reports that link your symptoms to the crash. Insurer decisions lean on them, so they need to be specific.

More detail: the CTP medical assessment, and physiotherapy, psychology and exercise physiology under CTP.

CTP injury care

Common injuries after crashes in the Tweed

Every crash is different, but some injuries come up again and again after car crashes. Many don't show their full extent on the day:

Our guide to car accident injuries and their symptoms covers the warning signs.

The road-user mix above shows who else gets hurt on the roads in the Tweed. Each of these groups has its own injury pattern:

Motorcycles

Riders have little protection, so fractures and wrist, knee and ankle injuries are more common. See motorcycle accidents in NSW.

Bicycles

Cyclists often land on a shoulder, wrist or hip. See shoulder injuries and cyclist hit by a car.

Heavy vehicles

Crashes with trucks involve more force, so injuries tend to be more serious, and the shock can linger. See psychological injury.

Pedestrians

A person struck by a vehicle can have leg, pelvic and head injuries, often more than one at once. See pedestrian hit by a car.

A man taking a phone consultation at home, sitting by a sunlit window

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CTP benefits

What CTP pays for, and weekly payments

Approved treatment is generally arranged through the CTP scheme rather than paid by you directly. Depending on your injuries, it can include:

  • Appointments with our CTP doctors, and specialist care where it's needed.
  • Physiotherapy, psychology and exercise physiology with our allied health team.
  • X-rays, scans and other imaging when they're clinically justified.
  • Medication prescribed for your accident injuries.
  • Reasonable travel to approved treatment, where the insurer agrees. Check its process first.

If your injuries stop you working, or cut your hours, weekly payments may be paid where the scheme rules allow. The amount is based on your pre-accident earnings, it steps down at set points, and there's a cap. Your Certificate of Fitness records your capacity for work, so keep it current. Being mostly at fault, or having an injury classified as minor, shortens how long some benefits run. See CTP weekly payments, minor vs non-minor injury and CTP benefits in NSW.

Booking

Telehealth or in person: how to book

A woman at home on a video consultation, a clinician visible on her laptop screen

Telehealth makes it simpler to see a CTP doctor from the Tweed without a long drive while you're sore. Where an in-person examination is needed, we'll talk through the options when you book.

  1. Book online or call

    Use the booking form or call (02) 7238 7379.

  2. We confirm by phone

    We call to confirm the time, whether it's telehealth or in person, and what to bring.

  3. Bring what you have

    Photo ID, the police event number, a claim number if you already have one, any scans or hospital letters, and a list of your medications.

New to telehealth? Here's what to expect from a telehealth CTP appointment.

Around the area

Suburbs and towns across the Tweed

These are some of the suburbs and towns in the Tweed. We see people from all of them. Where we have a local page, the name is linked.

  • Banora Point
  • Murwillumbah
  • Tweed Heads
  • Tweed Heads South
  • Kingscliff
  • Pottsville
  • Tweed Heads West
  • Bilambil Heights
  • Terranora
  • Casuarina
  • Bogangar
  • Cabarita Beach
  • Chinderah
  • South Murwillumbah
  • Burringbar
  • Cudgen
  • Bray Park
  • Uki
  • Fingal Head
  • Hastings Point
  • Tyalgum
  • Tumbulgum

Neighbouring council areas: Byron, Kyogle, Lismore. The council area also borders Queensland.

Frequently asked questions

Sources

About the area

Last checked:

General information, not legal advice. CTP Doctor is a medical clinic, not a law firm or an insurer, and this page isn't medical advice for your situation. For the scheme rules, see SIRA.

A doctor talking through next steps with an older patient at her desk

Next step

See a CTP doctor after a crash in the Tweed

Often seen within the week. Telehealth across NSW, or in person where appropriate. No claim number needed to start.

Book an appointment(02) 7238 7379
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