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Car accident doctor for The Hills Shire: CTP injury care

From Norwest offices to Wisemans Ferry acreage, our doctors assess Hills Shire crash injuries by telehealth, write your Certificate of Fitness and map out treatment.

Book an appointment(02) 7238 7379

Last updated , 9 min read

A quiet Sydney suburban street

After a crash anywhere from Baulkham Hills to the Hawkesbury, our doctors can assess you over video, or face to face when an examination needs it, and complete the Certificate of Fitness your claim relies on. The same appointment maps out what comes next, and for a commuter from Bella Vista or someone on acreage near Glenorie that might mean sessions with our physios, psychologists or exercise physiologists. The CTP insurer generally pays for treatment that is reasonable and necessary for your accident injuries; it decides what's approved, and its decisions can be reviewed. We explain how that works, so the insurer's letters make sense.

Commuters crowd Windsor Road, Old Windsor Road and Norwest Boulevard every weekday, and the growing estates around Kellyville, Box Hill and North Kellyville keep adding new streets. Further north, around Kenthurst, Glenorie and Maroota, homes sit on acreage and distances stretch out. Telehealth suits both ends of the shire. You can start care from home on a property near Dural, or between meetings at Norwest, without a long drive while you're sore.

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Local road safety

Where people are hurt on the roads in The Hills Shire

Transport for NSW crash data covering 2020 to 2024 shows motorcyclists involved in roughly one in nine of the shire's injury crashes, and pedestrians in about seven in every hundred. Just over half of the crashes happened at intersections, a common setting for side-impact and rear-end collisions. About one in five happened after dark. Castle Hill and Baulkham Hills record the most crashes, with Rouse Hill, Kellyville, Bella Vista and North Kellyville behind them. Windsor Road is the street named most often, with Old Northern Road a clear second. Most of these crashes were on suburban roads with lower speed limits, rather than open highway.

Crashes where someone was hurt in The Hills Shire, 2020 to 2024
YearCrashes where someone was hurtKilledSeriously injuredAll casualtiesAll recorded crashes (including tow-away crashes)
2020224281270330
2021199466238311
2022173352205319
2023243272297384
20242284100269332
2020 to 20241,067153711,2791,676
Crashes where someone was hurt are police-reported crashes in which at least one person was killed or injured. All casualties counts everyone killed, seriously injured, moderately injured or with minor or other injuries. The last column, for context, also counts crashes where no one was hurt but a vehicle was towed away. Injury severities are as recorded in this police-reported dataset; Transport for NSW's hospital-linked serious injury statistics are a different, higher series.

Roads and streets with the most crashes where someone was hurt

  1. 1.Windsor Road158 crashes
  2. 2.Old Northern Road100 crashes
  3. 3.Old Windsor Road48 crashes
  4. 4.Annangrove Road42 crashes
  5. 5.M2 Hills Motorway31 crashes

Localities where people were hurt most often

Localities as recorded by Transport for NSW. A crash near the council boundary can carry the name of a locality next door.

  1. 1.Castle Hill196 crashes
  2. 2.Baulkham Hills184 crashes
  3. 3.Rouse Hill111 crashes
  4. 4.Kellyville89 crashes
  5. 5.Bella Vista64 crashes

Road-user mix. Of the 1,067 crashes where someone was hurt in 2020 to 2024, 11% involved a motorcycle, 7% a pedestrian, 3% a bicycle, 4% a heavy vehicle and under 1% an e-scooter (a crash can involve more than one). Crashes in speed zones of 90 km/h or more made up 3% of the total.

Main roads through The Hills Shire

  • M2 Hills Motorway
  • Windsor Road
  • Old Windsor Road
  • Old Northern Road
  • Showground Road
  • Norwest Boulevard
  • Castle Hill Road

Source: Transport for NSW, NSW Road Crash Data 2020 to 2024 (open data). Casualty crashes by LGA of crash. View the dataset (opens in a new tab)

First steps

After a crash in The Hills Shire: getting checked and recorded

Two cars after a minor collision

Get your injuries checked soon after a crash, even if they feel minor, because pain from a rear-end shunt in Windsor Road traffic can take time to show. Our doctors document what you report from the first consultation. At the scene, once everyone is safe, collect the other driver's name, registration and, if they know it, their insurer. Should police not come out, let NSW Police know about the crash and keep the event number they give you. Your CTP claim goes to the insurer of the vehicle at fault, which may not be your own insurer.

  1. Get safe, then get help

    Call 000 if anyone is seriously hurt or in danger. For police attendance when it isn't an emergency, the Police Assistance Line is 131 444.

  2. Report it and keep the event number

    Report the crash to police if anyone was hurt, a driver left the scene or a car was towed. Keep the event number: the claim form asks for it.

  3. Swap details and take photos

    Get names, phone numbers, licence details and registration plates from every driver, and witnesses' details before they leave. Photograph the scene when it's safe.

  4. See a doctor early

    Ideally within a day or two, even if you feel fine. Pain often builds over the following days. An early appointment records your injuries and starts your Certificate of Fitness.

  5. Which CTP insurer handles your claim

    You claim with the CTP (green slip) insurer of the vehicle most at fault, worked out from its registration. If that vehicle can't be identified, the claim may go to the Nominal Defendant.

  6. Lodge the claim form

    The form is the Application for Personal Injury Benefits, backed by your Certificate of Fitness. Our step-by-step lodging guide walks through it.

Time limits

A claim served within 28 days of the accident can have benefits backdated to the accident date. A common reference point for lodging is three months from the accident. Your circumstances can change the dates, so confirm yours with SIRA or a solicitor.

CTP injury care

Car accident injury care for The Hills Shire: your first appointment

A doctor with a tablet talking with a patient seated on an examination bench

Injuries from the crashes common in The Hills often show up slowly. Stop-start commuter traffic on Windsor Road and Old Windsor Road can lead to rear-end collisions, and with them whiplash and back strain that take time to set in. Intersection crashes around Castle Hill and Baulkham Hills can injure shoulders, wrists and knees. Riders also feature in the shire's crash records, and a fall from a motorbike can mean fractures, ligament damage and skin injuries. Being assessed early means your injuries are documented close to the crash, which is what the insurer looks for. That opening consultation brings an examination, the Certificate of Fitness, a plan for your care and the notes insurers tend to request. Telehealth suits most first visits, and we arrange in-person care where an examination needs it. If your claim runs into a dispute, we can point you to independent legal help.

Our CTP doctors see people injured in motor vehicle accidents across NSW. The first appointment does four jobs, and each one feeds the claim:

  1. A proper assessment

    The doctor takes a history of the crash, examines you and records a diagnosis for each injured area, including the ones that seem minor today.

  2. Your Certificate of Fitness

    The main medical document in a NSW CTP claim. It records your injuries, your capacity for work and what you can and can't do. The first one must come from a medical practitioner, and each one generally covers up to 28 days, so it's renewed as you recover. See what a Certificate of Fitness should include.

  3. A treatment plan

    What you need next, such as physiotherapy, psychology or exercise physiology, with clear reasons the insurer can act on.

  4. The records the insurer asks for

    Dated notes, referrals and reports that link your symptoms to the crash. Insurer decisions lean on them, so they need to be specific.

More detail: the CTP medical assessment, and physiotherapy, psychology and exercise physiology under CTP.

CTP injury care

Common injuries after crashes in The Hills Shire

Every crash is different, but some injuries come up again and again after car crashes. Many don't show their full extent on the day:

Our guide to car accident injuries and their symptoms covers the warning signs.

The road-user mix above shows who else gets hurt on the roads in The Hills Shire. Each of these groups has its own injury pattern:

Motorcycles

Riders have little protection, so fractures and wrist, knee and ankle injuries are more common. See motorcycle accidents in NSW.

Pedestrians

A person struck by a vehicle can have leg, pelvic and head injuries, often more than one at once. See pedestrian hit by a car.

Heavy vehicles

Crashes with trucks involve more force, so injuries tend to be more serious, and the shock can linger. See psychological injury.

Bicycles

Cyclists often land on a shoulder, wrist or hip. See shoulder injuries and cyclist hit by a car.

A man taking a phone consultation at home, sitting by a sunlit window

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CTP benefits

What CTP pays for, and weekly payments

Approved treatment is generally arranged through the CTP scheme rather than paid by you directly. Depending on your injuries, it can include:

  • Appointments with our CTP doctors, and specialist care where it's needed.
  • Physiotherapy, psychology and exercise physiology with our allied health team.
  • X-rays, scans and other imaging when they're clinically justified.
  • Medication prescribed for your accident injuries.
  • Reasonable travel to approved treatment, where the insurer agrees. Check its process first.

If your injuries stop you working, or cut your hours, weekly payments may be paid where the scheme rules allow. The amount is based on your pre-accident earnings, it steps down at set points, and there's a cap. Your Certificate of Fitness records your capacity for work, so keep it current. Being mostly at fault, or having an injury classified as minor, shortens how long some benefits run. See CTP weekly payments, minor vs non-minor injury and CTP benefits in NSW.

Booking

Telehealth or in person: how to book

A woman at home on a video consultation, a clinician visible on her laptop screen

We see people from The Hills Shire by telehealth, which suits many appointments, or in person where that's clinically appropriate. Tell us what's easiest when you book, especially if you're not driving yet or getting around is hard.

  1. Book online or call

    Use the booking form or call (02) 7238 7379.

  2. We confirm by phone

    We call to confirm the time, whether it's telehealth or in person, and what to bring.

  3. Bring what you have

    Photo ID, the police event number, a claim number if you already have one, any scans or hospital letters, and a list of your medications.

New to telehealth? Here's what to expect from a telehealth CTP appointment.

Around the area

Suburbs and towns across The Hills Shire

These are some of the suburbs and towns in The Hills Shire. We see people from all of them. Where we have a local page, the name is linked.

Across the wider area: Car accident doctors across Sydney

Neighbouring council areas: Parramatta, Blacktown, Hawkesbury, Hornsby, Central Coast.

Frequently asked questions

Sources

About the area

Last checked:

General information, not legal advice. CTP Doctor is a medical clinic, not a law firm or an insurer, and this page isn't medical advice for your situation. For the scheme rules, see SIRA.

A doctor talking through next steps with an older patient at her desk

Next step

See a CTP doctor after a crash in The Hills Shire

Often seen within the week. Telehealth across NSW, or in person where appropriate. No claim number needed to start.

Book an appointment(02) 7238 7379
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