CTP Doctor
Book Now

Inner Sydney

Car accident doctor for the City of Sydney: CTP injury care

Hurt on a CBD crossing, on a bike in Redfern or in a taxi: our CTP doctors see you by video or face to face.

Book an appointment(02) 7238 7379

Last updated , 9 min read

The Sydney skyline with the Opera House

Whether your crash was at The Rocks, in Glebe or in Rosebery, a CTP consult with us can start by telehealth, and our doctors see you in person if an injury needs examining hands-on. If you work in the CBD, a lunchtime video consult is often the simplest place to start. That first consult means a proper examination and your Certificate of Fitness, and the plan that follows can bring in our physios, psychologists and exercise physiologists, booked around a city working day. The CTP insurer generally pays for treatment that is reasonable and necessary for your accident injuries. It decides what's approved, and its decisions can be reviewed.

Inner-city crashes hurt a different mix of people from the outer suburbs. Across the council area, pedestrians, bicycle riders and motorcyclists turn up in a large share of the crashes on record, so many of the people hurt here were never inside a car. That brings knee, wrist, shoulder and head injuries alongside the neck and back strain more typical of people in cars. Taxi, bus and rideshare passengers are hurt here too. With so many people in Surry Hills, Haymarket and the CBD there to work, study or visit rather than live, it helps that care can start by video and carry on in whichever way suits you.

On this page8 sections

Local road safety

Where people are hurt on the roads in the City of Sydney

Who gets hurt on these streets is as telling as where. Transport for NSW crash data, covering 2020 to 2024, shows people on foot, on bikes and on motorcycles each turning up in about one in five crashes where someone was hurt in the City of Sydney, while heavy vehicles appear in relatively few. Cleveland Street and Elizabeth Street recur most, followed by the Western Distributor and Botany Road, with the Great Western and Princes highways also on the list. Nearly every crash happened under the slower speed limits that cover the inner city. Lower speeds don't always mean small injuries, though. When a car meets a person on foot or on two wheels, the injuries can be significant, and they need careful assessment and recording from the start.

Crashes where someone was hurt in the City of Sydney, 2020 to 2024
YearCrashes where someone was hurtKilledSeriously injuredAll casualtiesAll recorded crashes (including tow-away crashes)
20204247114491585
2021354377395521
2022398687452566
20234716125535619
20244873144539641
2020 to 20242,134255472,4122,932
Crashes where someone was hurt are police-reported crashes in which at least one person was killed or injured. All casualties counts everyone killed, seriously injured, moderately injured or with minor or other injuries. The last column, for context, also counts crashes where no one was hurt but a vehicle was towed away. Injury severities are as recorded in this police-reported dataset; Transport for NSW's hospital-linked serious injury statistics are a different, higher series.

Roads and streets with the most crashes where someone was hurt

  1. 1.Cleveland Street96 crashes
  2. 2.Elizabeth Street94 crashes
  3. 3.Western Distributor88 crashes
  4. 4.Botany Road79 crashes
  5. 5.Great Western Highway68 crashes

Localities where people were hurt most often

Localities as recorded by Transport for NSW. A crash near the council boundary can carry the name of a locality next door.

  1. 1.Sydney396 crashes
  2. 2.Surry Hills199 crashes
  3. 3.Alexandria173 crashes
  4. 4.Darlinghurst125 crashes
  5. 5.Redfern123 crashes

Road-user mix. Of the 2,134 crashes where someone was hurt in 2020 to 2024, 21% involved a motorcycle, 21% a pedestrian, 21% a bicycle, 3% a heavy vehicle and 1% an e-scooter (a crash can involve more than one). None happened in speed zones of 90 km/h or more.

Main roads through the City of Sydney

  • Sydney Harbour Bridge (Bradfield Highway)
  • Eastern Distributor (M1)
  • Cross City Tunnel
  • Western Distributor
  • Sydney Harbour Tunnel
  • Parramatta Road
  • Anzac Parade
  • Cleveland Street

Source: Transport for NSW, NSW Road Crash Data 2020 to 2024 (open data). Casualty crashes by LGA of crash. View the dataset (opens in a new tab)

First steps

After a crash in the City of Sydney: getting checked and recorded

Two cars after a minor collision

Swap details with the other driver, including the registration, and ask which CTP insurer covers their car. Where no officers came out, report the crash to police afterwards and jot down the event number they give you. Then have your injuries checked and written down, even ones that seem minor, because pain after a knock on a CBD crossing or a fall from a bike can build later. Your claim is made to the at-fault vehicle's CTP insurer, and our doctors can provide the Certificate of Fitness it asks for.

  1. Get safe, then get help

    Call 000 if anyone is seriously hurt or in danger. For police attendance when it isn't an emergency, the Police Assistance Line is 131 444.

  2. Report it and keep the event number

    Report the crash to police if anyone was hurt, a driver left the scene or a car was towed. Keep the event number: the claim form asks for it.

  3. Swap details and take photos

    Get names, phone numbers, licence details and registration plates from every driver, and witnesses' details before they leave. Photograph the scene when it's safe.

  4. See a doctor early

    Ideally within a day or two, even if you feel fine. Pain often builds over the following days. An early appointment records your injuries and starts your Certificate of Fitness.

  5. Which CTP insurer handles your claim

    You claim with the CTP (green slip) insurer of the vehicle most at fault, worked out from its registration. If that vehicle can't be identified, the claim may go to the Nominal Defendant.

  6. Lodge the claim form

    The form is the Application for Personal Injury Benefits, backed by your Certificate of Fitness. Our step-by-step lodging guide walks through it.

Time limits

A claim served within 28 days of the accident can have benefits backdated to the accident date. A common reference point for lodging is three months from the accident. Your circumstances can change the dates, so confirm yours with SIRA or a solicitor.

CTP injury care

Car accident injury care for the City of Sydney: your first appointment

A doctor with a tablet talking with a patient seated on an examination bench

Early documentation matters on busy inner-city streets. A pedestrian struck at a Redfern intersection or a cyclist clipped on Botany Road may feel shaken but unhurt, then notice pain hours later. Seeing our doctors early means each injury is examined and written up in notes the insurer can rely on, and the same visit produces your Certificate of Fitness and a plan for care. A rear-end shunt in stop-start traffic on Cleveland Street can bring whiplash-type neck pain. Riders and people on foot more often have shoulder, wrist, knee and head injuries, and some people feel anxious crossing busy roads afterwards, which our psychologists can help with. In a compact area like this, you can start by telehealth and move to in-person physio or a hands-on review when that suits. If your claim runs into a dispute, we can point you to independent legal help.

Our CTP doctors see people injured in motor vehicle accidents across NSW. The first appointment does four jobs, and each one feeds the claim:

  1. A proper assessment

    The doctor takes a history of the crash, examines you and records a diagnosis for each injured area, including the ones that seem minor today.

  2. Your Certificate of Fitness

    The main medical document in a NSW CTP claim. It records your injuries, your capacity for work and what you can and can't do. The first one must come from a medical practitioner, and each one generally covers up to 28 days, so it's renewed as you recover. See what a Certificate of Fitness should include.

  3. A treatment plan

    What you need next, such as physiotherapy, psychology or exercise physiology, with clear reasons the insurer can act on.

  4. The records the insurer asks for

    Dated notes, referrals and reports that link your symptoms to the crash. Insurer decisions lean on them, so they need to be specific.

More detail: the CTP medical assessment, and physiotherapy, psychology and exercise physiology under CTP.

CTP injury care

Common injuries after crashes in the City of Sydney

Every crash is different, but some injuries come up again and again after car crashes. Many don't show their full extent on the day:

Our guide to car accident injuries and their symptoms covers the warning signs.

The road-user mix above shows who else gets hurt on the roads in the City of Sydney. Each of these groups has its own injury pattern:

Motorcycles

Riders have little protection, so fractures and wrist, knee and ankle injuries are more common. See motorcycle accidents in NSW.

Bicycles

Cyclists often land on a shoulder, wrist or hip. See shoulder injuries and cyclist hit by a car.

Pedestrians

A person struck by a vehicle can have leg, pelvic and head injuries, often more than one at once. See pedestrian hit by a car.

A man taking a phone consultation at home, sitting by a sunlit window

Been in an accident?

Book an appointment with one of our CTP doctors. We coordinate your care and handle the paperwork.

CTP-experienced doctorsCoordinated allied healthOne team
Book an Appointment

CTP benefits

What CTP pays for, and weekly payments

Approved treatment is generally arranged through the CTP scheme rather than paid by you directly. Depending on your injuries, it can include:

  • Appointments with our CTP doctors, and specialist care where it's needed.
  • Physiotherapy, psychology and exercise physiology with our allied health team.
  • X-rays, scans and other imaging when they're clinically justified.
  • Medication prescribed for your accident injuries.
  • Reasonable travel to approved treatment, where the insurer agrees. Check its process first.

If your injuries stop you working, or cut your hours, weekly payments may be paid where the scheme rules allow. The amount is based on your pre-accident earnings, it steps down at set points, and there's a cap. Your Certificate of Fitness records your capacity for work, so keep it current. Being mostly at fault, or having an injury classified as minor, shortens how long some benefits run. See CTP weekly payments, minor vs non-minor injury and CTP benefits in NSW.

Booking

Telehealth or in person: how to book

A woman at home on a video consultation, a clinician visible on her laptop screen

We see people from the City of Sydney by telehealth, which suits many appointments, or in person where that's clinically appropriate. Tell us what's easiest when you book, especially if you're not driving yet or getting around is hard.

  1. Book online or call

    Use the booking form or call (02) 7238 7379.

  2. We confirm by phone

    We call to confirm the time, whether it's telehealth or in person, and what to bring.

  3. Bring what you have

    Photo ID, the police event number, a claim number if you already have one, any scans or hospital letters, and a list of your medications.

New to telehealth? Here's what to expect from a telehealth CTP appointment.

Around the area

Suburbs and towns across the City of Sydney

Across the wider area: Car accident doctors across Sydney

Neighbouring council areas: Inner West, Bayside, Randwick, Woollahra.

Frequently asked questions

Sources

About the area

Last checked:

General information, not legal advice. CTP Doctor is a medical clinic, not a law firm or an insurer, and this page isn't medical advice for your situation. For the scheme rules, see SIRA.

A doctor talking through next steps with an older patient at her desk

Next step

See a CTP doctor after a crash in the City of Sydney

Often seen within the week. Telehealth across NSW, or in person where appropriate. No claim number needed to start.

Book an appointment(02) 7238 7379
Check if I'm covered

Same-day callback · No obligation

Call now — (02) 7238 7379Book / callback