CTP consultations in person or by telehealth for people hurt on roads around Burwood, Croydon and Enfield, including your Certificate of Fitness.
Inner West
Car accident doctor for the Burwood area: CTP injury care
Last updated , 9 min read
One of our CTP doctors can see you about injuries from a crash around Burwood, by telehealth from home or in person where that's appropriate. Whether you live in Croydon, Croydon Park, Enfield or Burwood Heights, the first consultation covers how the crash happened, an examination of what hurts and a written record in the detail an insurer expects. That visit can also produce your Certificate of Fitness and a plan that might bring in our physios, a psychologist or an exercise physiologist. The CTP insurer generally pays for treatment that is reasonable and necessary for your accident injuries; it decides what's approved, and its decisions can be reviewed.
Every day, crowds come into central Burwood for its big shopping centres and its station, a meeting point for trains and a long list of bus routes. Through traffic on Liverpool Road and Parramatta Road mixes with buses and local trips on the town's main streets. Queued, stop-start traffic like this is a common setting for rear-end crashes, and the neck and lower back pain that can follow. People on foot near Burwood and Croydon stations, and motorcyclists moving through slow lanes, tend to have different injuries again. If sitting in a car is painful, a telehealth consultation lets you start from home.
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Local road safety
Where people are hurt on the roads in the Burwood area
Over 2020 to 2024, Transport for NSW crash data counts a little over 300 people hurt or killed in crashes within the council area, and about one in five of them was recorded as seriously injured. Most crashes were in the suburb of Burwood, ahead of Croydon Park and the Strathfield and Croydon parts of the municipality. Georges River Road comes up most, with Burwood Road and Liverpool Road just behind and Parramatta Road after them. These are lower-speed suburban roads, yet rear-end and turning collisions at these speeds can still strain necks and backs. Pedestrians featured in close to a fifth of crashes and motorcycle riders in roughly a sixth, and both groups can be left with fractures, head knocks or joint injuries that need careful follow-up.
| Year | Crashes where someone was hurt | Killed | Seriously injured | All casualties | All recorded crashes (including tow-away crashes) |
|---|---|---|---|---|---|
| 2020 | 45 | 0 | 16 | 57 | 68 |
| 2021 | 54 | 0 | 13 | 56 | 77 |
| 2022 | 54 | 1 | 11 | 66 | 78 |
| 2023 | 53 | 1 | 12 | 68 | 72 |
| 2024 | 59 | 0 | 12 | 63 | 92 |
| 2020 to 2024 | 265 | 2 | 64 | 310 | 387 |
Roads and streets with the most crashes where someone was hurt
- 1.Georges River Road34 crashes
- 2.Burwood Road33 crashes
- 3.Hume Highway33 crashes
- 4.Great Western Highway22 crashes
- 5.Coronation Parade15 crashes
Localities where people were hurt most often
Localities as recorded by Transport for NSW. A crash near the council boundary can carry the name of a locality next door.
- 1.Burwood99 crashes
- 2.Croydon Park62 crashes
- 3.Strathfield43 crashes
- 4.Croydon28 crashes
- 5.Enfield19 crashes
Road-user mix. Of the 265 crashes where someone was hurt in 2020 to 2024, 17% involved a motorcycle, 18% a pedestrian, 3% a bicycle, 1% a heavy vehicle and 1% an e-scooter (a crash can involve more than one). Crashes in speed zones of 90 km/h or more made up under 1% of the total.
Main roads through the Burwood area
- Parramatta Road
- Liverpool Road (Hume Highway)
- Burwood Road
- Georges River Road
- Coronation Parade
Source: Transport for NSW, NSW Road Crash Data 2020 to 2024 (open data). Casualty crashes by LGA of crash. View the dataset (opens in a new tab)
First steps
After a crash in the Burwood area: getting checked and recorded
Check that everyone is safe, then note the other vehicle's registration, the driver's name and phone number, and exactly where it happened, such as a corner of Coronation Parade or a lane on Parramatta Road. If police didn't attend, let NSW Police know about the crash and write down the event number. Then get your injuries looked at, even if they feel minor, so they're recorded early. Our doctors offer telehealth and in-person consultations. Your CTP claim is made to the insurer of the at-fault vehicle, which may not be your own insurer.
Get safe, then get help
Call 000 if anyone is seriously hurt or in danger. For police attendance when it isn't an emergency, the Police Assistance Line is 131 444.
Report it and keep the event number
Report the crash to police if anyone was hurt, a driver left the scene or a car was towed. Keep the event number: the claim form asks for it.
Swap details and take photos
Get names, phone numbers, licence details and registration plates from every driver, and witnesses' details before they leave. Photograph the scene when it's safe.
See a doctor early
Ideally within a day or two, even if you feel fine. Pain often builds over the following days. An early appointment records your injuries and starts your Certificate of Fitness.
Which CTP insurer handles your claim
You claim with the CTP (green slip) insurer of the vehicle most at fault, worked out from its registration. If that vehicle can't be identified, the claim may go to the Nominal Defendant.
Lodge the claim form
The form is the Application for Personal Injury Benefits, backed by your Certificate of Fitness. Our step-by-step lodging guide walks through it.
Time limits
A claim served within 28 days of the accident can have benefits backdated to the accident date. A common reference point for lodging is three months from the accident. Your circumstances can change the dates, so confirm yours with SIRA or a solicitor.
CTP injury care
Car accident injury care for the Burwood area: your first appointment
The insurer relies on medical records to link your injuries to the crash, so early assessment matters. On Burwood's arterial roads, rear-end crashes in queued traffic often bring whiplash or lower back pain that builds over the following days, and notes made soon after can carry more weight than notes made much later. Pedestrian injuries from the busy town centre, and rider injuries on roads like Liverpool Road, can include fractures, knee and shoulder damage, and head knocks that need closer follow-up. Your first visit with our doctors covers an examination of each injury, your Certificate of Fitness, a plan for care and notes written the way insurers expect. In a metro area like this, an in-person appointment is an option where appropriate, and telehealth suits anyone who would rather not travel while sore. Should your claim end up in a dispute, we can point you to independent legal help.
Our CTP doctors see people injured in motor vehicle accidents across NSW. The first appointment does four jobs, and each one feeds the claim:
A proper assessment
The doctor takes a history of the crash, examines you and records a diagnosis for each injured area, including the ones that seem minor today.
Your Certificate of Fitness
The main medical document in a NSW CTP claim. It records your injuries, your capacity for work and what you can and can't do. The first one must come from a medical practitioner, and each one generally covers up to 28 days, so it's renewed as you recover. See what a Certificate of Fitness should include.
A treatment plan
What you need next, such as physiotherapy, psychology or exercise physiology, with clear reasons the insurer can act on.
The records the insurer asks for
Dated notes, referrals and reports that link your symptoms to the crash. Insurer decisions lean on them, so they need to be specific.
More detail: the CTP medical assessment, and physiotherapy, psychology and exercise physiology under CTP.
CTP injury care
Common injuries after crashes in the Burwood area
Every crash is different, but some injuries come up again and again after car crashes. Many don't show their full extent on the day:
- Whiplash and other neck injuries, common after rear-end collisions.
- Back injuries and other soft-tissue injuries: sprains and strains that stiffen over the following days.
- Fractures: most are obvious, but some in the wrist, foot or ribs are subtle and need imaging to confirm.
- Concussion and headaches, which can happen without a direct blow to the head.
- Psychological injury, such as anxiety about driving, poor sleep or flashbacks.
Our guide to car accident injuries and their symptoms covers the warning signs.
The road-user mix above shows who else gets hurt on the roads in the Burwood area. Each of these groups has its own injury pattern:
Pedestrians
A person struck by a vehicle can have leg, pelvic and head injuries, often more than one at once. See pedestrian hit by a car.
Motorcycles
Riders have little protection, so fractures and wrist, knee and ankle injuries are more common. See motorcycle accidents in NSW.
Been in an accident?
Book an appointment with one of our CTP doctors. We coordinate your care and handle the paperwork.
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Book an AppointmentCTP benefits
What CTP pays for, and weekly payments
Approved treatment is generally arranged through the CTP scheme rather than paid by you directly. Depending on your injuries, it can include:
- Appointments with our CTP doctors, and specialist care where it's needed.
- Physiotherapy, psychology and exercise physiology with our allied health team.
- X-rays, scans and other imaging when they're clinically justified.
- Medication prescribed for your accident injuries.
- Reasonable travel to approved treatment, where the insurer agrees. Check its process first.
If your injuries stop you working, or cut your hours, weekly payments may be paid where the scheme rules allow. The amount is based on your pre-accident earnings, it steps down at set points, and there's a cap. Your Certificate of Fitness records your capacity for work, so keep it current. Being mostly at fault, or having an injury classified as minor, shortens how long some benefits run. See CTP weekly payments, minor vs non-minor injury and CTP benefits in NSW.
Booking
Telehealth or in person: how to book
We see people from the Burwood area by telehealth, which suits many appointments, or in person where that's clinically appropriate. Tell us what's easiest when you book, especially if you're not driving yet or getting around is hard.
Book online or call
Use the booking form or call (02) 7238 7379.
We confirm by phone
We call to confirm the time, whether it's telehealth or in person, and what to bring.
Bring what you have
Photo ID, the police event number, a claim number if you already have one, any scans or hospital letters, and a list of your medications.
New to telehealth? Here's what to expect from a telehealth CTP appointment.
Around the area
Suburbs and towns across the Burwood area
These are some of the suburbs and towns in the Burwood area. We see people from all of them. Where we have a local page, the name is linked.
Across the wider area: Car accident doctors across Sydney
Neighbouring council areas: Strathfield, Canada Bay, Inner West, Canterbury-Bankstown.
Frequently asked questions
Telehealth is often the easiest start. Our doctors consult by video or phone across NSW, so you can be seen at home in Burwood, Croydon or Strathfield without arranging transport. Where your injury needs a hands-on examination, we'll arrange to see you in person if that's appropriate. The consultation records your injuries and can provide the Certificate of Fitness for your CTP claim.
As a pedestrian, you can generally claim through the CTP insurer covering the car that struck you. That insurer generally pays for treatment that is reasonable and necessary for your accident injuries, but it decides what it approves, and its decisions can be reviewed. Our doctors can assess and document your injuries, complete the Certificate of Fitness and put a treatment plan in place, which may include physio.
Yes. Whiplash-type pain often appears or worsens once the shock of a crash wears off. Having it assessed links the injury to the crash in your records, which the CTP insurer will look for. Our doctors can check your movement and any nerve symptoms, write a Certificate of Fitness, and set up treatment such as physio or exercise physiology.
No. You can book before you've lodged a claim. The Certificate of Fitness from your first appointment is one of the documents your claim needs, so the appointment often comes first.
Sources
- Transport for NSW: NSW Road Crash Data (open data) (opens in a new tab)
- SIRA: Motor accidents and CTP (green slip) information (opens in a new tab)
- SIRA: Certificates of fitness for motor crash injuries (opens in a new tab)
- SIRA: What you can claim, medical expenses (opens in a new tab)
- NSW Legislation: Motor Accident Injuries Act 2017 (opens in a new tab)
Last checked:
General information, not legal advice. CTP Doctor is a medical clinic, not a law firm or an insurer, and this page isn't medical advice for your situation. For the scheme rules, see SIRA.
Keep reading
Guides for every stage of a CTP claim
CTP claims
Who can claim, how to lodge, and what happens after — in plain English.
Read the guide
CTP treatment
Our doctors assess you, write the Certificate of Fitness and plan the rest of your care.
Read the guide
Car accident injuries
What's common, what can show up days later, and when to get checked.
Read the guide
CTP benefits
The kinds of support the scheme provides, and what they depend on.
Read the guide
Legal help & disputes
When the claim gets difficult — and how to get independent legal advice.
Read the guide
Next step
See a CTP doctor after a crash in the Burwood area
Often seen within the week. Telehealth across NSW, or in person where appropriate. No claim number needed to start.