Check your situation

I'm a solicitor or paralegal booking for a client

Four questions so we can route the booking correctly. Telehealth across NSW, or in person where appropriate.

No obligation Telehealth across NSW, or in person ~1 minute

An adviser taking notes while a client talks, across a desk in a bright office

Question 1 of 4~1 minute

Who's making the booking?

Different situation?

Pick the checker that fits

A clinician assessing a patient's neck movement in a treatment room

Symptoms after a crash — what should I do?

Four quick questions about what you're feeling and when it started. You'll get a clear next step — not a diagnosis.

Start

A clipboard of blank forms, folders and pens laid out on a wooden desk

An insurer or employer wants a medical or certificate

Tell us who asked, what they've asked for and when it's due. We'll point you to the right appointment.

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A bearded man on a phone call indoors, looking down as he listens

Am I too late to claim?

Four questions about your dates and where things are up to. Time limits apply in the NSW scheme, so it's worth knowing where you stand.

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A stack of ring binders and a full document wallet on a desk

What might I be able to access?

Four questions about your injury, your work and your treatment. We'll explain in general terms what the scheme provides for, and where to check your own position.

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Two people going through a bound document together, one pointing at a clause

My claim was denied, cut off, or disputed

Four questions about what's happened and when. Disputes usually turn on the medical record, so that's where we start.

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An office worker pausing at her desk, hands on the back of her neck

I can't work (or can't work fully) after my accident

Four questions about your job, your capacity and your certificates. Working less than usual counts, and it needs documenting.

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