Our CTP doctors assess people hurt on Snowy Monaro roads by telehealth, whether you're in Bombala, Berridale or staying at Thredbo for the season.
Snowy Mountains and Monaro
Car accident doctor for the Snowy Monaro region: CTP injury care
Last updated , 9 min read
Whether you live on a property near Numeralla or are working a season in Jindabyne, our CTP doctors can assess you by telehealth after a crash, without the long trip into Cooma or up to Canberra. That first appointment reviews what hurts and how the crash happened, provides the Certificate of Fitness for your CTP claim and maps out treatment, with physio, exercise physiology or psychology where your injuries call for it. In-person care can be arranged where appropriate. The CTP insurer generally pays for treatment that is reasonable and necessary for your accident injuries; it decides what's approved, and its decisions can be reviewed.
The council area is vast, taking in the open Monaro plains, alpine valleys and a large part of Kosciuszko National Park, with Cooma as its main service town. In winter the roads fill up: seasonal staff heading for Thredbo and Perisher, day-trippers from Canberra, and families on school holidays crowding Kosciuszko Road and the Alpine Way. For people living out at Bombala, Delegate or Adaminaby, a telehealth consultation can save a long drive on winter roads. Visitors hurt during a ski trip can be assessed before they leave the mountains.
On this page8 sections
Local road safety
Where people are hurt on the roads in the Snowy Monaro region
Over 2020 to 2024, Transport for NSW crash data records close to 400 people injured or killed on roads in the council area. Most of the crashes behind those figures happened outside the towns, on the Monaro Highway, Kosciuszko Road and the Snowy Mountains Highway above all, though Cooma and Jindabyne recur as well. A motorcycle featured in about one in five crashes, and a rider who comes off at open-road speed can be injured in more than one place. Roughly one in five crashes happened on a wet road, and a similar share in darkness, which fits roads where winter brings snow, ice and early nightfall.
| Year | Crashes where someone was hurt | Killed | Seriously injured | All casualties | All recorded crashes (including tow-away crashes) |
|---|---|---|---|---|---|
| 2020 | 48 | 3 | 7 | 60 | 79 |
| 2021 | 55 | 4 | 5 | 68 | 84 |
| 2022 | 50 | 1 | 6 | 94 | 93 |
| 2023 | 69 | 4 | 11 | 87 | 106 |
| 2024 | 58 | 3 | 4 | 79 | 91 |
| 2020 to 2024 | 280 | 15 | 33 | 388 | 453 |
Roads and streets with the most crashes where someone was hurt
- 1.Monaro Highway79 crashes
- 2.Snowy Mountains Highway46 crashes
- 3.Kosciuszko Road38 crashes
- 4.Barry Way11 crashes
- 5.Alpine Way10 crashes
Localities where people were hurt most often
Localities as recorded by Transport for NSW. A crash near the council boundary can carry the name of a locality next door.
- 1.Cooma32 crashes
- 2.Jindabyne15 crashes
- 3.Bombala13 crashes
- 4.Michelago9 crashes
- 5.East Jindabyne9 crashes
Road-user mix. Of the 280 crashes where someone was hurt in 2020 to 2024, 21% involved a motorcycle, 2% a pedestrian, none a bicycle and 9% a heavy vehicle (a crash can involve more than one). Crashes in speed zones of 90 km/h or more made up 65% of the total.
Main roads through the Snowy Monaro region
- Monaro Highway
- Snowy Mountains Highway
- Kosciuszko Road
- Alpine Way
- Barry Way
Source: Transport for NSW, NSW Road Crash Data 2020 to 2024 (open data). Casualty crashes by LGA of crash. View the dataset (opens in a new tab)
First steps
After a crash in the Snowy Monaro region: getting checked and recorded
If someone is seriously hurt, call 000 before anything else. If no police came, let them know about the crash and keep the event number. Then have your injuries checked and written up soon, even a stiff neck or sore wrist that seems minor after a slide on an icy road; our doctors can do this by telehealth. Write down the other vehicle's registration, the state it's from and the driver's details. The insurer covering the car at fault deals with the claim and will want the Certificate of Fitness we provide.
Get safe, then get help
Call 000 if anyone is seriously hurt or in danger. For police attendance when it isn't an emergency, the Police Assistance Line is 131 444.
Report it and keep the event number
Report the crash to police if anyone was hurt, a driver left the scene or a car was towed. Keep the event number: the claim form asks for it.
Swap details and take photos
Get names, phone numbers, licence details and registration plates from every driver, and witnesses' details before they leave. Photograph the scene when it's safe.
See a doctor early
Ideally within a day or two, even if you feel fine. Pain often builds over the following days. An early appointment records your injuries and starts your Certificate of Fitness.
Which CTP insurer handles your claim
You claim with the CTP (green slip) insurer of the vehicle most at fault, worked out from its registration. If that vehicle can't be identified, the claim may go to the Nominal Defendant.
Lodge the claim form
The form is the Application for Personal Injury Benefits, backed by your Certificate of Fitness. Our step-by-step lodging guide walks through it.
Time limits
A claim served within 28 days of the accident can have benefits backdated to the accident date. A common reference point for lodging is three months from the accident. Your circumstances can change the dates, so confirm yours with SIRA or a solicitor.
CTP injury care
Car accident injury care for the Snowy Monaro region: your first appointment
On the Monaro's long highways and the climb to the snowfields, crashes tend to happen at speed or in poor conditions. The injuries we assess range from neck and back strain after a car is shunted in holiday traffic on Kosciuszko Road, to shoulder, wrist, knee and head injuries for motorcyclists on the Snowy Mountains Highway and the Alpine Way. Some injuries, and the stress that can follow a serious crash, only show up later. An early assessment with documented findings helps show the insurer how your injuries link to the crash. Whether you came off a bike near Dalgety or were shunted in Berridale, the first consult takes your history, assesses you, issues the Certificate of Fitness and plans treatment. Telehealth suits a region this spread out, and we can discuss in-person options when an injury needs hands-on examination. If your claim runs into a dispute, we can point you to independent legal help.
Our CTP doctors see people injured in motor vehicle accidents across NSW. The first appointment does four jobs, and each one feeds the claim:
A proper assessment
The doctor takes a history of the crash, examines you and records a diagnosis for each injured area, including the ones that seem minor today.
Your Certificate of Fitness
The main medical document in a NSW CTP claim. It records your injuries, your capacity for work and what you can and can't do. The first one must come from a medical practitioner, and each one generally covers up to 28 days, so it's renewed as you recover. See what a Certificate of Fitness should include.
A treatment plan
What you need next, such as physiotherapy, psychology or exercise physiology, with clear reasons the insurer can act on.
The records the insurer asks for
Dated notes, referrals and reports that link your symptoms to the crash. Insurer decisions lean on them, so they need to be specific.
More detail: the CTP medical assessment, and physiotherapy, psychology and exercise physiology under CTP.
CTP injury care
Common injuries after crashes in the Snowy Monaro region
Every crash is different, but some injuries come up again and again after car crashes. Many don't show their full extent on the day:
- Whiplash and other neck injuries, common after rear-end collisions.
- Back injuries and other soft-tissue injuries: sprains and strains that stiffen over the following days.
- Fractures: most are obvious, but some in the wrist, foot or ribs are subtle and need imaging to confirm.
- Concussion and headaches, which can happen without a direct blow to the head.
- Psychological injury, such as anxiety about driving, poor sleep or flashbacks.
Our guide to car accident injuries and their symptoms covers the warning signs.
The road-user mix above shows who else gets hurt on the roads in the Snowy Monaro region. Each of these groups has its own injury pattern:
Motorcycles
Riders have little protection, so fractures and wrist, knee and ankle injuries are more common. See motorcycle accidents in NSW.
Heavy vehicles
Crashes with trucks involve more force, so injuries tend to be more serious, and the shock can linger. See psychological injury.
Been in an accident?
Book an appointment with one of our CTP doctors. We coordinate your care and handle the paperwork.
CTP-experienced doctorsCoordinated allied healthOne team
Book an AppointmentCTP benefits
What CTP pays for, and weekly payments
Approved treatment is generally arranged through the CTP scheme rather than paid by you directly. Depending on your injuries, it can include:
- Appointments with our CTP doctors, and specialist care where it's needed.
- Physiotherapy, psychology and exercise physiology with our allied health team.
- X-rays, scans and other imaging when they're clinically justified.
- Medication prescribed for your accident injuries.
- Reasonable travel to approved treatment, where the insurer agrees. Check its process first.
If your injuries stop you working, or cut your hours, weekly payments may be paid where the scheme rules allow. The amount is based on your pre-accident earnings, it steps down at set points, and there's a cap. Your Certificate of Fitness records your capacity for work, so keep it current. Being mostly at fault, or having an injury classified as minor, shortens how long some benefits run. See CTP weekly payments, minor vs non-minor injury and CTP benefits in NSW.
Booking
Telehealth or in person: how to book
Telehealth makes it simpler to see a CTP doctor from the Snowy Monaro region without a long drive while you're sore. Where an in-person examination is needed, we'll talk through the options when you book.
Book online or call
Use the booking form or call (02) 7238 7379.
We confirm by phone
We call to confirm the time, whether it's telehealth or in person, and what to bring.
Bring what you have
Photo ID, the police event number, a claim number if you already have one, any scans or hospital letters, and a list of your medications.
New to telehealth? Here's what to expect from a telehealth CTP appointment.
Around the area
Suburbs and towns across the Snowy Monaro region
These are some of the suburbs and towns in the Snowy Monaro region. We see people from all of them.
- Cooma
- Jindabyne
- Bombala
- Berridale
- East Jindabyne
- Michelago
- Moonbah
- Thredbo
- Bredbo
- Adaminaby
- Nimmitabel
- Delegate
- Kalkite
- Numeralla
- Dalgety
- Crackenback
- Perisher Valley
- Bibbenluke
- Anglers Reach
- Old Adaminaby
- Polo Flat
Neighbouring council areas: Snowy Valleys, Bega Valley, Queanbeyan-Palerang Regional, Eurobodalla. The council area also borders the ACT and Victoria.
Frequently asked questions
Yes. Our doctors consult by telehealth across NSW, so you can have your first assessment while you're still in Jindabyne and carry on by telehealth once you're back in Sydney. Notes kept together from the first visit give the insurer a consistent record of your injuries and treatment. It also means the long drive home through Cooma and up the Monaro Highway doesn't have to wait on a clinic visit, and a sore neck from the crash is noted before you set off.
Yes. Back and neck pain often builds over the days after a crash, and a sudden stop from highway speed can strain muscles and joints. Get assessed soon and say the ache began after the kangaroo strike, so your notes link it to the collision. You can do that by telehealth without leaving Nimmitabel, and one of our doctors can complete a Certificate of Fitness and plan care for your back. A collision with an animal can still be the basis of a CTP claim, and how it's handled depends on the details.
Yes. Feeling anxious or on edge after a crash is common, and it's worth raising at your first consultation along with any physical injuries. Our doctors can assess you, record it and include psychology in your treatment plan where that's appropriate. As a passenger, you'd generally claim against the insurer covering whichever vehicle caused the crash. That insurer decides which treatment it approves as reasonable and necessary, and you can ask for its decisions to be reviewed.
No. You can book before you've lodged a claim. The Certificate of Fitness from your first appointment is one of the documents your claim needs, so the appointment often comes first.
Sources
- Transport for NSW: NSW Road Crash Data (open data) (opens in a new tab)
- SIRA: Motor accidents and CTP (green slip) information (opens in a new tab)
- SIRA: Certificates of fitness for motor crash injuries (opens in a new tab)
- SIRA: What you can claim, medical expenses (opens in a new tab)
- NSW Legislation: Motor Accident Injuries Act 2017 (opens in a new tab)
About the area
- Wikipedia: Snowy Monaro Regional Council (opens in a new tab)
- Wikipedia: Cooma (opens in a new tab)
- Wikipedia: Cooma–Snowy Mountains Airport (opens in a new tab)
- Wikipedia: Skitube (opens in a new tab)
- Wikipedia: Monaro Highway (opens in a new tab)
- Wikipedia: Snowy Mountains Highway (opens in a new tab)
- Wikipedia: Kosciuszko Road (opens in a new tab)
- Wikipedia: Alpine Way (opens in a new tab)
- Wikipedia: Barry Way (opens in a new tab)
- ABS 2021 Census QuickStats (opens in a new tab)
Last checked:
General information, not legal advice. CTP Doctor is a medical clinic, not a law firm or an insurer, and this page isn't medical advice for your situation. For the scheme rules, see SIRA.
Keep reading
Guides for every stage of a CTP claim
CTP claims
Who can claim, how to lodge, and what happens after — in plain English.
Read the guide
CTP treatment
Our doctors assess you, write the Certificate of Fitness and plan the rest of your care.
Read the guide
Car accident injuries
What's common, what can show up days later, and when to get checked.
Read the guide
CTP benefits
The kinds of support the scheme provides, and what they depend on.
Read the guide
Legal help & disputes
When the claim gets difficult — and how to get independent legal advice.
Read the guide
Next step
See a CTP doctor after a crash in the Snowy Monaro region
Often seen within the week. Telehealth across NSW, or in person where appropriate. No claim number needed to start.