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Car accident doctor for Hay Shire: CTP injury care

Our CTP doctors see people hurt on roads around Hay by telehealth, so an injury assessment doesn't depend on a long drive across the plain.

Book an appointment(02) 7238 7379

Last updated , 9 min read

An open two-lane country road curving through dry grass and gum trees in regional NSW

If a crash in Hay Shire has left you hurt, a video or phone consult with our CTP doctors means no long drive out of the shire first. That suits someone in Hay South as well as a family on a sheep property past Booligal or out near Maude. Each injury is examined and noted, and the doctor can issue the Certificate of Fitness your claim relies on. Care can then include physio, psychology or exercise physiology, some by video to save trips into Hay. Our doctors explain how treatment is funded under CTP and what the insurer usually wants to see before it approves care.

Three highways meet at Hay, so many people injured here are only passing through: interstate truck drivers, retirees towing caravans and families on long road trips. Locals cover big distances too, between town and properties out on the Hay Plain, on straight roads where stock can wander and fatigue builds. If you're hurt here and then head home to another part of NSW, telehealth lets you start with one of our doctors soon after the crash and book later reviews from home. One consistent set of medical notes makes your claim easier for the insurer to follow.

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Local road safety

Where people are hurt on the roads in Hay Shire

About half of the shire's injury and fatal crashes were on stretches signed at 110 km/h, going by the 2020 to 2024 crash records from Transport for NSW. The Sturt Highway was the road named most often. A collision at that speed can cause injuries that aren't fully obvious on the day, from neck and back strain to concussion and chest injuries. About one in four crashes happened on a wet road, and nearly a third in darkness, when fatigue can play a part. Hay and Hay South recorded the most crashes, with Maude and Booligal next. Motorcyclists and heavy vehicles appear in a small number of the records.

Crashes where someone was hurt in Hay Shire, 2020 to 2024
YearCrashes where someone was hurtKilledSeriously injuredAll casualtiesAll recorded crashes (including tow-away crashes)
202010241213
202160178
2022702910
20239041712
20249341513
2020 to 2024415156056
Crashes where someone was hurt are police-reported crashes in which at least one person was killed or injured. All casualties counts everyone killed, seriously injured, moderately injured or with minor or other injuries. The last column, for context, also counts crashes where no one was hurt but a vehicle was towed away. Injury severities are as recorded in this police-reported dataset; Transport for NSW's hospital-linked serious injury statistics are a different, higher series.

Roads and streets with the most crashes where someone was hurt

  1. 1.Sturt Highway16 crashes
  2. 2.Cobb Highway6 crashes
  3. 3.Maude Road3 crashes
  4. 4.Mid-Western Highway3 crashes
  5. 5.Cadell Street3 crashes

Localities where people were hurt most often

Localities as recorded by Transport for NSW. A crash near the council boundary can carry the name of a locality next door.

  1. 1.Hay14 crashes
  2. 2.Hay South10 crashes
  3. 3.Maude9 crashes
  4. 4.Booligal6 crashes
  5. 5.One Tree2 crashes

Road-user mix. Of the 41 crashes where someone was hurt in 2020 to 2024, 3 involved a motorcycle, 1 a pedestrian, 1 a bicycle and 5 a heavy vehicle (a crash can involve more than one). Of the 41, 28 happened in speed zones of 90 km/h or more.

Main roads through Hay Shire

  • Sturt Highway
  • Mid-Western Highway
  • Cobb Highway
  • Maude Road
  • Lachlan Valley Way

Source: Transport for NSW, NSW Road Crash Data 2020 to 2024 (open data). Casualty crashes by LGA of crash. View the dataset (opens in a new tab)

First steps

After a crash in Hay Shire: getting checked and recorded

Two cars after a minor collision

Where police didn't come out, report the crash to them, at Hay or the nearest station on your route, and keep the event number. Have your injuries assessed early, even stiffness or a headache that seems minor, so they're on record from the start; our doctors can do this by telehealth from Hay or wherever you've travelled on to. Note the other vehicle's rego and the driver's details. Your CTP claim goes to the insurer of the at-fault vehicle, and the Certificate of Fitness from your consultation forms part of it.

  1. Get safe, then get help

    Call 000 if anyone is seriously hurt or in danger. For police attendance when it isn't an emergency, the Police Assistance Line is 131 444.

  2. Report it and keep the event number

    Report the crash to police if anyone was hurt, a driver left the scene or a car was towed. Keep the event number: the claim form asks for it.

  3. Swap details and take photos

    Get names, phone numbers, licence details and registration plates from every driver, and witnesses' details before they leave. Photograph the scene when it's safe.

  4. See a doctor early

    Ideally within a day or two, even if you feel fine. Pain often builds over the following days. An early appointment records your injuries and starts your Certificate of Fitness.

  5. Which CTP insurer handles your claim

    You claim with the CTP (green slip) insurer of the vehicle most at fault, worked out from its registration. If that vehicle can't be identified, the claim may go to the Nominal Defendant.

  6. Lodge the claim form

    The form is the Application for Personal Injury Benefits, backed by your Certificate of Fitness. Our step-by-step lodging guide walks through it.

Time limits

A claim served within 28 days of the accident can have benefits backdated to the accident date. A common reference point for lodging is three months from the accident. Your circumstances can change the dates, so confirm yours with SIRA or a solicitor.

CTP injury care

Car accident injury care for Hay Shire: your first appointment

A doctor with a tablet talking with a patient seated on an examination bench

Most of the shire's injury crashes happen at open-road speed, and the injuries that follow range from whiplash and back strain to fractures, head knocks and anxiety after a serious collision. A rider who comes off a motorbike on a gravel road off the Cobb Highway should have shoulders, wrists and knees examined carefully. Early assessment, written up clearly, gives the insurer a record that ties each injury to the crash. A first video call with one of our doctors, from Hay or home, covers an examination, a care plan and the Certificate of Fitness. If you need imaging or a hands-on examination, we'll talk through in-person options. The CTP insurer generally pays for treatment that is reasonable and necessary for your accident injuries; it decides what's approved, and its decisions can be reviewed. If your claim runs into a dispute, we can point you to independent legal help.

Our CTP doctors see people injured in motor vehicle accidents across NSW. The first appointment does four jobs, and each one feeds the claim:

  1. A proper assessment

    The doctor takes a history of the crash, examines you and records a diagnosis for each injured area, including the ones that seem minor today.

  2. Your Certificate of Fitness

    The main medical document in a NSW CTP claim. It records your injuries, your capacity for work and what you can and can't do. The first one must come from a medical practitioner, and each one generally covers up to 28 days, so it's renewed as you recover. See what a Certificate of Fitness should include.

  3. A treatment plan

    What you need next, such as physiotherapy, psychology or exercise physiology, with clear reasons the insurer can act on.

  4. The records the insurer asks for

    Dated notes, referrals and reports that link your symptoms to the crash. Insurer decisions lean on them, so they need to be specific.

More detail: the CTP medical assessment, and physiotherapy, psychology and exercise physiology under CTP.

CTP injury care

Common injuries after crashes in Hay Shire

Every crash is different, but some injuries come up again and again after car crashes. Many don't show their full extent on the day:

Our guide to car accident injuries and their symptoms covers the warning signs.

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CTP benefits

What CTP pays for, and weekly payments

Approved treatment is generally arranged through the CTP scheme rather than paid by you directly. Depending on your injuries, it can include:

  • Appointments with our CTP doctors, and specialist care where it's needed.
  • Physiotherapy, psychology and exercise physiology with our allied health team.
  • X-rays, scans and other imaging when they're clinically justified.
  • Medication prescribed for your accident injuries.
  • Reasonable travel to approved treatment, where the insurer agrees. Check its process first.

If your injuries stop you working, or cut your hours, weekly payments may be paid where the scheme rules allow. The amount is based on your pre-accident earnings, it steps down at set points, and there's a cap. Your Certificate of Fitness records your capacity for work, so keep it current. Being mostly at fault, or having an injury classified as minor, shortens how long some benefits run. See CTP weekly payments, minor vs non-minor injury and CTP benefits in NSW.

Booking

Telehealth or in person: how to book

A woman at home on a video consultation, a clinician visible on her laptop screen

Distances in Hay Shire can be long, and a sore neck or back makes every kilometre feel longer. Telehealth means you can see one of our CTP doctors from home. Where an in-person examination is needed, we'll talk through the options when you book.

  1. Book online or call

    Use the booking form or call (02) 7238 7379.

  2. We confirm by phone

    We call to confirm the time, whether it's telehealth or in person, and what to bring.

  3. Bring what you have

    Photo ID, the police event number, a claim number if you already have one, any scans or hospital letters, and a list of your medications.

New to telehealth? Here's what to expect from a telehealth CTP appointment.

Around the area

Suburbs and towns across Hay Shire

These are some of the suburbs and towns in Hay Shire. We see people from all of them.

  • Hay
  • Hay South
  • Maude
  • Booligal
  • One Tree

Neighbouring council areas: Balranald, Carrathool, Edward River, Murray River, Murrumbidgee.

Frequently asked questions

Sources

About the area

Last checked:

General information, not legal advice. CTP Doctor is a medical clinic, not a law firm or an insurer, and this page isn't medical advice for your situation. For the scheme rules, see SIRA.

A doctor talking through next steps with an older patient at her desk

Next step

See a CTP doctor after a crash in Hay Shire

Often seen within the week. Telehealth across NSW, or in person where appropriate. No claim number needed to start.

Book an appointment(02) 7238 7379
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